Asian Flavours and Technique

Your Kitchen Coach will be there to welcome you to the class kitchen 10 minutes before the class begins. You should join at least 5 minutes prior to the session time so that you are settled in, made sure everything is working properly and you are ready to start.

You join the class by clicking the link in your confirmation email. Once you have paid and your booking is confirmed, you will receive a confirmation email with a link and a security pass code that allows you to join the online class or experience.

You will also receive a reminder email sent 24 hours before the online experience begins.

You have paid for this so don’t be late or keep other people waiting. The class will start at the scheduled time regardless of whether you are there. It’s important to note that your Kitchen Coach has the option to reject late attendees, and that people who arrive late are not eligible for a refund.

It depends on the class.

You can have multiple registered/paid attendees share a kitchen, (say for an experience) providing that you are comfortable that the facilities required for that session are accommodated.

Some classes marked as “Kid Friendly” allow a little helper (<13) so long as you manage them. (your mic is muted by the host unless you raise your hand to ask a question)

However, to ensure the best experience for everyone, sessions are limited to a maximum number of registered guests. It would not be fair to everyone if individual attendees added unregistered people to a class.

The attendance rules for Private, Black Tie or Custom group events are set individually for each event.

• A random, password-protected meeting ID is created for each experience
• The ‘waiting room’ feature is on by default, allowing hosts to admit guests into the Zoom meeting room individually
• Group chat feature is enabled so you can message other guests during the class
• Classes or Experiences cannot be recorded
• Guest video is turned off upon entry into the Zoom meeting room
• Files cannot be transferred through Zoom

• Don’t share the password-protected Zoom meeting link with anyone else
• Use the most up-to-date version of the Zoom app
• Be aware of your surroundings and what’s behind you when you are on camera—your host and other guests will be able to see it
• Mute yourself until you’re ready to speak
• Take care when using the group chat feature as all participants will be able to read what you post
• If you don’t want to provide your full name to the guests and hosts of your experience, you can input a different handle or use your first name only when logging into Zoom
• Please do not screenshot or take photos of your host or other guests without their permission

Make sure you have the correct link for your class or experience. If the link isn’t working, close Zoom and try the link again. If it’s still not working, message your Kitchen Coach to confirm whether they’re having issues with Zoom.

If Zoom is asking you for a password, check your email or message your Kitchen Coach to confirm the password.

Finally, if the host isn’t having any issues, visit the Zoom Help Centre.

Privacy or safety issues during the class

If you come across any inappropriate content, or have an issue concerning privacy or safety during your experience, contact your Kitchen Coach immediately.